Emporio RAC
FREQUENTLY ASKED QUESTIONS

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Find answers to common questions about our services

You will need a valid driver's license, passport or Emirates ID, and a credit card in your name. International visitors may need an International Driving Permit depending on their country of origin.
The minimum age to rent a car is 21 years old. However, for luxury and sports cars, the minimum age is 25 years. An additional young driver surcharge may apply for drivers under 25.
Yes, all our rentals include comprehensive insurance coverage. We offer additional coverage options for enhanced protection, including zero-deposit insurance for qualified renters.
Our insurance covers most damages. You will be responsible for the deductible amount specified in your rental agreement. We recommend purchasing our enhanced coverage for complete peace of mind.
Yes, you can extend your rental period subject to vehicle availability. Please contact us at least 24 hours before your scheduled return date to arrange an extension.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets. A valid credit card in the driver's name is required for the security deposit.
Yes, we offer complimentary delivery and pickup within designated service areas in Dubai. For locations outside our standard service area, a delivery fee may apply.
Yes, professional chauffeur services are available for select vehicles. Our experienced drivers are licensed, professional, and familiar with all areas of Dubai and the UAE.
All vehicles are provided with a full tank of fuel. We operate on a full-to-full policy, meaning you should return the vehicle with a full tank. Alternatively, we offer a prepaid fuel option.
Yes, you can drive to other Emirates within the UAE. If you plan to drive to Oman or other GCC countries, please inform us in advance as additional insurance and documentation may be required.
Free cancellation is available up to 48 hours before your scheduled pickup time. Cancellations made within 48 hours may incur a cancellation fee. Please refer to your booking confirmation for specific terms.
Yes, we provide round-the-clock roadside assistance throughout your rental period. Our support team is available 24/7 to help with any issues including breakdowns, accidents, or emergencies.

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Our customer support team is available 24/7 to assist you